#Fine Tuning Customer Service Experience For Success

Customer Service Should be Paramount in Every Department

Customer service, and the retention of customers, will always be paramount for the success of any business, a need to deliver what was promised is essential and perfect if you can exceed expectation where possible.the success or failure of any businesses depends on service.

We know there are a variety of ways to ensure quality of service and recover when things go wrong. A key factor of success is understanding that customers want to be listened to — they would like an apology, a solution, at times compensation, and often follow-up and reassurance. And when a complaint is expertly handled, the customer can be converted from a potential social media detractor to a loyal advocate for the business.

Sam Walton (founder of Walmart)

The goal as a company is to have customer service that is not just the best but is legendary. Sam Walton (founder of Walmart)

Bill Gates ( founder of Microsoft)

Your most unhappy customers are your greatest source of learning. Bill Gates ( founder of Microsoft)
Tony Hsieh CEO of Zappos

Customer service shouldn’t be a department, it should be the whole company. Tony Hsieh CEO of Zappos

Walt Disney, (founder of Disney)

Do what you do so well that they will want to see it again and bring their friends. Walt Disney, (founder of Disney)
Maya Angelou, Author and Poet.

They will forget what you did and what you said. But they will never forget the way you made them feel. Maya Angelou, Author and Poet.

James C. Penny, (founder of J.C. Penny)

Courteos treatment will make a customer a walking ad. James C. Penny, (founder of J.C. Penny)

 Richard Branson (founder of Virgin)

The key is to set realistic customer expectations and then not to just meet them but to exceed them, preferably in unexpected and helpful ways. Richard Branson

Donald Porter, VP British Airways

Customers don’t expect you to be perfect. They DO expect you to fix things when they go wrong. Donald Porter, VP British Airways

 Seth Godin

It’s easier to love a brand when the brand loves you back. Seth Godin

Kate Zabriskie

The customer’s perception is your reality. Kate Zabriskie

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