Customer Service Should be Paramount in Every Department
Customer service, and the retention of customers, will always be paramount for the success of any business, a need to deliver what was promised is essential and perfect if you can exceed expectation where possible.the success or failure of any businesses depends on service.
We know there are a variety of ways to ensure quality of service and recover when things go wrong. A key factor of success is understanding that customers want to be listened to — they would like an apology, a solution, at times compensation, and often follow-up and reassurance. And when a complaint is expertly handled, the customer can be converted from a potential social media detractor to a loyal advocate for the business.
The goal as a company is to have customer service that is not just the best but is legendary. Sam Walton (founder of Walmart)
Your most unhappy customers are your greatest source of learning. Bill Gates ( founder of Microsoft)
Customer service shouldn’t be a department, it should be the whole company. Tony Hsieh CEO of Zappos
Do what you do so well that they will want to see it again and bring their friends. Walt Disney, (founder of Disney)
They will forget what you did and what you said. But they will never forget the way you made them feel. Maya Angelou, Author and Poet.
Courteos treatment will make a customer a walking ad. James C. Penny, (founder of J.C. Penny)
The key is to set realistic customer expectations and then not to just meet them but to exceed them, preferably in unexpected and helpful ways. Richard Branson
Customers don’t expect you to be perfect. They DO expect you to fix things when they go wrong. Donald Porter, VP British Airways
It’s easier to love a brand when the brand loves you back. Seth Godin
The customer’s perception is your reality. Kate Zabriskie
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